I had the chance to listen to Jay Morgan’s presentation on user-centered design at the World Congress of Business Analysts today in Boston. Jay addressed three key areas:
Seeing the customer
Seeing the product
Seeing the total experience
Under Seeing the Customer, Jay examined three techniques:
Scenarios – Scenarios are short stories that describe a user’s behavior and interaction with [...]
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Bill Buxton, Principal Researcher at Microsoft Research, talked on “Why Design” and ”Sketching and Experience Design” at the November 2006 BostonCHI meeting held at Sun Microsystems in Burlington, MA. Bill Buxton is a designer and a researcher concerned with human aspects of technology. His work reflects a particular interest in the use of technology to support [...]
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Bruce “Tog” Tognazzini is a principal with the Nielsen Norman Group, the “dream team” firm specializing in human-computer interaction. Tog was lead designer at WebMD, the super-vertical start-up founded in February, 1996 by Jim Clark, founder of Silicon Graphics and Netscape.
He write a semi-periodical free webzine called AskTog and this is his amusing and interesting [...]
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