Posted by Tom Humbarger on December 18, 2008
I am a huge fan of the Common Craft “how-to” videos. My former work colleague, Dom, just posted a new video on YouTube called “The Problem With Software Definition”.
In my opinion, Dom’s video is even more clever than the best of the Common Craft videos – especially how he is able to animate pictures. And the ‘sponsor’ of the movie (iRise) is only revealed in the last few seconds of the clip so you won’t feel inundated with any obnoxious (or otherwise) marketing messages.
The basic points of the video are:
- Leave static specifications behind
- Test drive applications before they are built
- Save time and money
- Give business what they want
It’s definitely worth your time to check it out…
Posted in Uncategorized | Tagged: common craft, dominic infante, iRise, problem with software definition, requirements, software definition | Leave a Comment »
Posted by Tom Humbarger on December 10, 2008
A friend of mine suggested that I read Ken Blanchard’s Simple Truths of Services: Inspired by Johnny the Bagger. He hands out the book to all of his new managers and is constantly promoting customer service.
While waiting to get the book, I did some exploring on the Internet. This story is about how even small contributions can make a difference. Johnny who has Down Syndrome and is a bagger at a grocery store that was going through a customer loyalty training. Johnny was inspired by the presentation to come up with a new special saying each night. He would type up the saying and would then put them in customers’ bags the next day. This small gesture ultimately transformed the whole store and inspired other employees to ‘delight’ their customers too.
A great challenge to all companies is to have their employees:
Think about something you can do for your customer to make them feel special – a memory that will make them come back.
If you don’t have time to read the book, at least take the time to watch this 3-minute movie about the story. I am confident that you will be as inspired by the story too:
Posted in Uncategorized | Tagged: customer service, johnny the bagger, ken blanchard, service, simple truths of service | Leave a Comment »